Our Guarantee & Warranty - Sightline Windows & Doors Sunrise

The Sightline Windows & Doors Sunrise Guarantee

We stand behind every window and door we install in Sunrise because we document everything before we leave. Since 2012, we’ve completed more than 18,000 installations across Broward County, and each one left with the homeowner holding a written price, a measured survey they keep, and a photo record of the finished work. Sonia Raman, Owner, built this company on one rule: the measurement and the quote are the same document. No surprises. No change orders. No “we found something unexpected” add-ons after you’ve already agreed. Our 365-Day Done Right Promise means if it’s not done right, we make it right - not as a favor, but as a clause in the Haven Standard that governs every job we touch.

Call (754) 254-5294

What’s Covered

• Workmanship on every opening. Our technicians are background-checked, uniformed, and identified by license number before they arrive at your Sunrise home; the installation itself is covered by our 365-Day Done Right Promise, and we leave a documented photo record so you can see exactly what was done and how it was sealed.
• Parts specified by performance, not by stock. We draw from eight manufacturer lines - PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux - and we specify by what your opening requires for wind load, U-factor, and SHGC, not by what happens to be in a warehouse.
• Site cleanup as part of the scope. We remove the old frame, the packaging, and the debris; your property should look like we were never there, except for the new sightline and the documented photo record you receive.
• On-time arrival with verified crews. Haven Clause 3 means the person at your door matches the person on the record; we don’t subcontract to unvetted labor, and we don’t send someone whose background we haven’t checked.
• Honest pricing with no change orders. Haven Clause 1 is the foundation of Sightline: the written price before any work starts is the price you pay, because the measurement and the quote are the same document you keep.

Our Satisfaction Promise

If something isn’t right, we make it right - and we put that in writing. The 365-Day Done Right Promise isn’t a verbal assurance you hope someone remembers; it’s stamped on every job under the Haven Standard, and it means exactly what it says. Here’s how it works in practice. You call us at (754) 254-5294 or reach out through the same channel you used to book the original job. We review your documented photo record and the written scope you received at completion. If the issue falls under our workmanship or the product specification we agreed to, we schedule the correction and we do not charge for the return visit. We’ve pulled frames out of walls in Sunrise homes where the original installer used the wrong anchoring pattern for the wind-load zone, and we’ve replaced glazing that failed because the spacer was specified incorrectly for south-facing exposure. We don’t debate whether the problem exists; we check the photo record, we check the written scope, and we fix what doesn’t match. That’s the Haven Standard, and it’s been our operating system since 2012.

Before

After

Licensed & Insured Backing

Licensing and insurance are the real guarantee behind every promise we make on paper. We’re state-licensed and insured, which means our work carries coverage that protects your property and our crew while we’re on site. More importantly, it means we’re accountable to a regulatory body that can verify our standing, not just a website that makes claims. In Sunrise, where the Florida Building Code requires specific wind-load ratings for impact-rated products and where permit pulls are part of most window and door replacements, working with a licensed contractor means your installation can be inspected and signed off. We pull permits when they’re required, we pass inspections, and we leave you with the documentation. Sonia Raman has operated Sightline under these requirements since 2012 because a guarantee without enforceable backing is just marketing language. Ours is backed by a license you can verify, insurance that covers the work, and a written promise we can’t walk back.

How the Haven Standard Protects Your Investment

The Haven Standard isn’t a slogan we printed on a truck. It’s five clauses that appear on every Sightline engagement, and each one exists because we saw what happened when homeowners worked with contractors who didn’t have them.

H - Have it in writing. The measured survey, the written quote, the scope of work, and the final photo record. You keep copies. We keep copies. No one relies on memory.

A - Arrive on schedule. We confirm your appointment window, and we show up in that window with the crew and materials specified in your scope.

V - Verified crews. Background-checked, uniformed, license number provided before arrival. Haven Clause 3 means you know who is in your Sunrise home.

E - Evidence on every job. The documented photo record isn’t an upsell; it’s standard. You see what was done, how it was sealed, and what the finished sightline looks like.

N - No surprises. The written price before any work starts is the price. Not an estimate. Not a range. The price.

What We Ask From You

A guarantee works both ways. We ask that you review the measured survey and written scope before we start, so we agree on the opening dimensions, the product specification, and the performance ratings. We ask that you point out any concerns during installation, not six months later when the documentation is harder to reference. And we ask that you hold us to the Haven Standard - every clause, every time - because that’s what we signed up for when Sonia Raman founded Sightline in 2012.

Free Second Opinion on Any Written Estimate

If you have a quote from another contractor, bring it to us. We’ll review it at no charge. We’ll tell you what we see: whether the product specified matches the wind-load requirement for your Sunrise neighborhood, whether the glazing package suits your exposure, whether the installation method accounts for the frame condition we typically find in homes built in the 1980s and 1990s around West Broward. We don’t trash competitors; we read the document and we tell you what we found. That’s Haven Clause 1 in action - the measurement and the quote should be the same document, and if they’re not, you should know before you sign.

Ready to Talk? Here’s How to Reach Us

Call (754) 254-5294 to schedule your free estimate. You’ll receive a measured survey you keep, a written price before any work starts, and the full Haven Standard on every engagement. Live phone coverage means you’ll speak to a person, not a voicemail queue. Sonia Raman and the Sightline team have served Sunrise since 2012, and we document every job so you don’t have to take our word for what was promised.

Written by Sonia Raman, Owner at Sightline Windows & Doors Sunrise, serving Sunrise since 2012.